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Important FAQs

To help with Customer Service Issues, here are some of the more common questions (and answers) collected from our Social Media, Kickstarter, and Gamefound threads. As more questions arise, we'll put them here in hopes that you'll find an answer to one of your questions here!

LASTING TALES/FS2 Q&A​

 

Are you embargoing (holding back) red wax/PU/T1 samples?

No, there would be no point in doing that. Whenever the factory gives us things, we are more than happy and excited to have something to show you. Frankly, we're wanting to post everything up ASAP in an update. As you can tell from November, there was nothing to show so instead of posting an update that said there's nothing to show and here's "maybe" a date we'll receive something, we rather just post as soon as something comes in and all at once. We don't want to take a pool of things and sprinkle it to you to stretch updates, because it prevents you from understanding the flow of production. So it is how we're showing it (we just received these red wax over the weekend actually!)

Why does it take so long for the factory to do engineering, 3D whites, red wax, PU's, etc., especially with FS1 being so quick?

Although we can't speak completely for the factory, here are the facts:

  • FS2 has more minis

  • We got lucky with FS1 where during the beginning of the pandemic, it worked in our favor as we were one of the only projects the factory was working on, so their response rate and priority was completely focused on us.

  • Production for FS2 was during the height of the pandemic, which the factory suffered from weeks and months of unanticipated closures. When they picked up again, it took time for them to get people back to work. We personally don't know the details on their end, but you can read about it as what happened during this crisis.

  • Though they have been picking up with the work for us, they are at critical mass with production for big companies (you can pretty much guess who all of them are) that have even more miniatures than us. This doesn't mean they don't care about this project, rather they are just prioritizing what makes sense for their business. We are moving along again and we should see more progress soon.

Can you give a timeline for this to be done?

No, unfortunately we can't. I can, of course make a guess but it'll be based on an average of progress so far and not based on what the factory tells me, which would be completely inaccurate. The factory won't be able to give me a hard schedule until we hit mass production, and as you can see with the rate in red wax/metal moulds/PU samples, they aren't able to give me a date on when to expect these in general. Keep in mind that we want this out the door ASAP, but noted that it doesn't really give much of an outlook. Once we are able to give some sort of accurate schedule, we'll be sure to post.

Is this a scam? Will this ever be made?

This is not a scam. Not to sound sarcastic or snarky (definitely not what the message here is), if it were then there wouldn't be any need to produce anything, create the Lasting Tales book, pay the factory, or go through the process of sculpting the stretch goals, working with the factory for digital engineering approvals, manufacture production of the miniatures to produce the whites, red wax, PU samples, etc. The better question is, will this project continue to have risk? Yes. But we will be open with whatever happens, may it be delays, issues, or hopefully just good news to prevent the huge mismanagement felt from previous projects. Will shipping/fulfillment have the same debacle as FS1? We hope with every fiber it won't be and as of now, there should not be. If there's anything that seems like there will be, then we will face forward and tell you. But no, this is not a scam and there is EVERY intention for this project to be made and get into your hands.

I haven't received the PDF of Lasting Tales for some reason.

Ok, so this is a tough one. Though the person who originally uploaded and managed it on DriveThru RPG and its backend is no longer here, we have started to look into it and will figure it out for those who still need it.

Why can't we see the printed Lasting Tales book, does it exist?

Lasting Tales is already complete and had undergone its final round of typographical edits. The contents had expanded so much since this campaign launch and is so much more robust. The PDF was released to backers who were to receive the digital copy for free in their pledges, but the physical book has not been printed. All files are already at the factory and have been there for quite some time. Currently, the factory is waiting for mass production to begin with the miniatures before they begin printing/proofs of all the printed content of this campaign (such as the LT book, accessory sheets/cards, box, etc). Why can't they do the book first? Because if they produced all of that, we would just have to box it and store it in their currently, very limited warehouse space, which nobody wants. Why don't we print the books first and send them to backers before the minis?  That second wave of shipping was never budgeted even before the shipping crisis/inflation so unless the burden laid on backers, there is no way we can offer this unless we had those additional funds. 

I made the cut-off deadline for refunds but haven't seen it. Will I ever see it?

Yes, it is something that will happen. Currently, there are no extra funds to use for refunds as our accountant has locked down what we have for FS2/LT while it's still in production. As is, everything is super tight because we have no cashflow coming in since we haven't sold any product for a year because all of our inventory had been locked down. We have no new product and we haven't been attending any conventions. The funds locked for FS2/LT is reserved for upcoming freight, picking/packing, shipping materials, shipping/fulflllment, though with the inflated cost of shipping still, that amount is unknown and won't be the same as even today's rates.

Having said that, after FS1 fulfills, we'll figure out how to access our inventory and try to find simple ways to create some kind of cashflow. Once we do, we will absolutely honor those refunds that made it within the refund deadline.

FANTASY SERIES 1 MINIS Q&A

I missed the QML deadline. Now what?

QML was very strict with their deadline, which was why both QML and BLG did everything we could in forms of e-mail, kickstarter/gamefound updates, press-release updates, and social media updates every week (and escalating communication the final few days). That said, we do not yet have an answer to this question, mainly because this is something that needs to be revisited with QML after they have completed fulfillment of these miniatures. After, we will look at the inventory left and see what options are available before announcing anything. So if you did miss the cut-off point, please keep an eye out for possible news, whether promising or not. Either way, once fulfillment is complete, we will have a discussion with QML about the remaining inventory.

I paid for shipping with QML but still haven't received it?

QML is still working on fulfillment and you will receive yours. As long as you completed their pledgemanager and and have accurate shipping information with them, then your products will arrive.

DIRE ALLIANCE Q&A

Where is it? Has it made it on the boat yet?

All the items from the campaign have been produced, manufactured, and palletized. They have been ready for pick up at our factory overseas but we have been unsuccessful at arranging freight pick up and a boat schedule.​ Initially it was because of the lack of funds. Now, for very different reasons we have decided to seek another company to handle fulfillment. In the last update, this was our backup plan.

Currently, we have submitted the information on this project (SKUs, Backer QTYs, Product Dimensions, and Backer Count for each region) to the new company and soon, they will review and let us know how to proceed. If this works out, we will announce the company and give you their schedule for pickup, boat route/tracking, and estimated fulfillment time. This company is well-known and reputable but haven't been available to us until now. It is possible that if we can sign this month, that shipping could happen as early as March, but that is definitely not a solid date until a contract is signed.

STREET MASTERS Q&A

Where is it? Has it made it on the boat yet?

All the items from the campaign have been produced, manufactured, and palletized. They have been ready for pick up at our factory overseas but we have been unsuccessful at arranging freight pick up and a boat schedule.​ Initially it was because of the lack of funds. Now, for very different reasons we have decided to seek another company to handle fulfillment. In the last update, this was our backup plan.

Currently, we have submitted the information on this project (SKUs, Backer QTYs, Product Dimensions, and Backer Count for each region) to the new company and soon, they will review and let us know how to proceed. If this works out, we will announce the company and give you their schedule for pickup, boat route/tracking, and estimated fulfillment time. This company is well-known and reputable but haven't been available to us until now. It is possible that if we can sign this month, that shipping could happen as early as March, but that is definitely not a solid date until a contract is signed. (This same information applies to the Dire Alliance campaign since everything will be shipped/fulfilled together, which is mentioned above.)

I am missing SKUs from the Aftershock Campaign (or things needing replacement). When can I get them?

In our current global warehouses, we currently have zero product. We are waiting for these reprint items to reach these warehouses. Once we have them there, we can start working on replacement requests and we will make announcements on our Kickstarter and Social Media with that info.

MEGA MAN, BUDDY COP, CONTRA Q&A

I pre-ordered one (or more) of these products and haven't received them yet. What's the status?

Currently, the orders are on pause and have not continued being sent out since mid-December. To be clear, this is not EasyShip's issue, rather orders are shipped through their third party partner in Hong Kong. We are currently working with the third party company directly to get this going again. Although we do not currently have a date for when shipments can continue to go out, we are working on this as quickly as possible. We understand this is not what any of us want, but we will work through this.

 

UPDATE: Currently, we have a solution for Mega Man, and we are securing the agreement for this. If this can be done quickly, we can get these orders out within a month.

In the meantime, if there are address changes to anyone who has not yet received this order, please send us an e-mail to:

addresschange@blacklistgamesllc.com

Please make sure that your subject line is the name of the product you need the change to. Keep in mind that this e-mail will only provide customer service to address changes, in order to ensure that all of these are made. Any other questions or comments will be deleted from this e-mail at the end of the day.

Because this delay has been frustrating experience and an issue on our part, besides a solution, we are offering a small token of thanks with these pre-orders that have not yet been fulfilled (see below.)

Why am I seeing Contra and Mega Man on Amazon when I haven't received mine yet?

KessCo is our distributor for both of these licensed games. Because we collaborated with them to acquire these 2 licenses, the inventory distributed to Amazon and other stores are from inventory they purchased directly from the factory per our contract with them. They do not have access to our inventory so what they put up for distribution through those partnerships are outside of our control and per their own schedule.

What makes pre-orders different than other store products?

The versions of Mega Man, Buddy Cop, and Contra you will receive will come with exclusives that will not be available through other mass retail stores. For example, the 2nd printing of Contra in mass retail will not include minis and will have 2 stages; Buddy Cop has exclusives and Mega Man will include something special for backers (see below).

I've waited so long for these pre-orders, do I get anything for being patient and understanding?

Yes! We are currently working on something with the licensors in this regard. Though we can't announce it yet until it's approved, we do intend to include something for people who are still awaiting their pre-orders. This will be something that is not available for mass retail purchase and exclusive to you.

HOUR OF NEED Q&A

I am one of the 40 EU backers who have not received the Judge & Jury Expansion. What now?

We are currently trying to regain access to our inventory. Once we do, we can arrange for them to be sent out. But currently, all of our inventory are held and managed by QML and their warehouse/shipping partners. Kickstarter and Social Media with that info.

BROOK CITY Q&A

I still haven't received my pledge. Why can't you just send it out now?

We do not have any inventory for Brook City, except for the Trifecta (Base Game, Exclusive Keys to the Kingdom Expansion, and Stretch Goals), which are with QML. We cannot move this inventory until they have completed the fulfillment of FS1 and we have a discussion on the future of said inventory. As for the Delta Keys, Sixth Cycle, and Velocity expansions, we currently do not have any product in any of our warehouses.

GENERAL QUESTIONS Q&A

Will Blacklist Games produce new games?

Yes. Although it seems like an uphill battle still, we still have a lot of exciting games in the queue that we put a pause on because of the shipping issues. Some of which were expanded content for specific games we have in our catalog. But before we can think about these, we are keeping our focus and resources completely locked in with finding solutions for shipping.

What is the best way to receive information on my products?

We are trying to be more active on Facebook (our official facebook page) and will continue to post updates to Gamefound, Kickstarter, and Indiegogo once we have information to share. Another way to get supplement and quick info to our main updates, will be here: https://www.blacklistgamesllc.com/crowdfunding-updates

As well, while we are answering questions via social media, any common questions will be added to this FAQ.

I tried contacting Help Desk but: I have not had a response/It doesn't go through?

We have deactivated Freshdesk due to a flood of bots and inappropriate comments flooding our system and wasting a lot of the time we can actually answer your requests and questions. Currently, we are trying to support Q&A through our Official Facebook Page (not the official fan page), updates, and by offering answers to common questions on this FAQ page and the Project Update page on this website.

 

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