Delay with Store Orders to US Customers

October 5, 2018


Please note that we are currently experiencing slight delays for online store shipments to American clients. This only affects orders that included the "KS Bundle" item.

There was a sudden surge in US-based orders for the Kickstarter Bundle roughly a week ago, and not only did this result in it selling out, but it also caused a shortage of the item in our fulfillment center's US warehouse, as it had stocked more of this item in its UK warehouse (since it serves all non-US orders, i.e. global orders). Therefore, they have had to transfer product in from their UK warehouse in order to keep up with demand. An option would have been to ship to US clients directly from the UK, but that would have resulted in the clients paying customs fees, so the decision was made to transfer into the US first and then ship to clients.

The transfer is unfortunately taking longer than expected, but current estimates from our fulfillment partner indicate it is due to arrive at the US warehouse within 1 business week. At that point in time, all orders will be immediately shipped. 

We wish to apologize for this longer-than-expected delay, and thank all our customers for their patience and understanding during this process. 

We thank you for your continued support!


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